Literacy Volunteers of South Central Massachusetts transforms communities through literacy by offering free, individualized English language tutoring. Designed for adults who struggle in traditional classroom settings, the nonprofit provides confidential, flexible education, including basic literacy for native English speakers and English for Speakers of Other Languages (ESOL).

Literacy Volunteers offers a range of programs, including citizenship classes and English conversation groups, but one-on-one tutoring is at its core. 

Many students face barriers to traditional classes, such as unpredictable work schedules or childcare challenges, so the organization allows tutors and students to set their own schedules, making learning more accessible and effective.

Libraries are a natural home for Literacy Volunteers’ work, providing a welcoming space for students. The South Central Massachusetts chapter hosts events across South County, including a weekly Literacy Café at the Gladys E. Kelly Public Library in Webster and at the Jacob Edwards Library in Southbridge, and volunteer information sessions at local area libraries. 

Beyond tutoring, students can participate in library activities with their tutors or families, helping them connect with the broader community and practice conversational English.

Student feedback highlights the program’s impact: in an anonymous survey, 100% of students reported improved reading comprehension, and 92% felt more confident in their personal and professional lives. 

Many have advanced in their careers thanks to the support from Literacy Volunteers, but Executive Director Emily Farrell notes that small, everyday victories often mean the most. 

Recalling a longtime student, Emily shares, “He has done all kinds of great things with his career…but the thing he was so proud of is that he was able to translate for his father at a doctor’s appointment, rather than have someone in the room to translate for both of them.

As one of 12 affiliates of Literacy Volunteers of Massachusetts, the South Central Massachusetts chapter primarily serves the towns of Southbridge, Sturbridge, Charlton, Webster, and Dudley, though students come from across the region. 

Tutors use practical materials, such as job applications and adultfocused books, to make lessons relevant to everyday life

Literacy Volunteers of South Central Massachusetts relies on dedicated volunteers, board members, and fundraising efforts to sustain its mission. Most volunteers tutor just one student at a time, ensuring a personalized experience, while others take on multiple students based on their availability.

Looking ahead, the organization plans to expand its services and recruit more volunteers to meet the community demand.

This story was originally published in our 2024 Annual Report.